Position Overview: Key Account Manager – Logistics & Freight Forwarding Location: Kent, WA (Hybrid: On-site 1–2 days/week; remote and field-based otherwise) Employment Type: Direct Placement We are seeking a dynamic and results-driven Key Account Manager to oversee performance and relationship management for strategic customer accounts. This role combines on-site presence, remote work, and travel to customer locations, offering a diverse and engaging work environment. Key Responsibilities + Own and manage all performance-related aspects for assigned key accounts, ensuring service levels consistently meet or exceed expectations. + Translate customer scope of work (SOW) into actionable monthly and quarterly targets, supported by performance dashboards and strategic action plans. + Maintain strong customer relationships across the assigned portfolio, driving collaboration and continuous improvement in satisfaction and service delivery. + Identify and pursue tender opportunities with key customers, coordinating timely and competitive submissions with internal and external stakeholders. + Ensure post-onboarding solutions are accurately scoped and supported by cross-functional engagement from pricing, solutions, carrier management, and operations teams. + Oversee the creation and approval of business contracts and agreements, ensuring alignment with all relevant stakeholders. + Implement and manage a structured Business Performance Review (BPR) program for each key account, including professional documentation and follow-up on action items. + Communicate customer developments, SOP changes, and account updates across internal teams to ensure clarity and accountability. + Serve as the primary on-site liaison with customers, supporting shipping activities and resolving logistics, documentation, and transportation issues. + Coordinate all operational aspects of customer shipments in accordance with SOPs, ensuring seamless execution and freight forwarding management. + Lead shipment planning, execution, and monitoring, ensuring timely customs clearance and final delivery. + Respond promptly to customer inquiries regarding shipment status, transit visibility, and proof of delivery. + Collaborate with customers and internal teams to ensure accurate shipment planning and execution. + Monitor and report shipment milestones, proactively communicating progress and issues. + Oversee accurate and timely rate quotations and pricing updates in coordination with the commercial team. + Reconcile freight estimates with invoices, investigating discrepancies and providing clear explanations. Required Skills & Qualifications + 2–4 years of experience in an Account Management role. + 1–2 years of experience in inside sales, pricing, logistics, or freight forwarding operations/sales. + Solid understanding of logistics and forwarding products, pricing, and terminology. + Proven ability to build strong relationships in a matrixed, multicultural organization. + Strong organizational and planning skills with the ability to translate strategy into results. + Excellent communication, negotiation, and objection-handling skills. + Resilient, self-motivated, and performance-driven. + Strong analytical and problem-solving abilities. + Ability to thrive in a fast-paced, dynamic environment. + High attention to detail and a strong sense of urgency. + Proficiency in Microsoft Office Suite. Preferred Skills + Account Management + Sales Support + Business Development + Customer Relations + Lead Generation + Purchase Order Management + Logistics & Packaging + Project Scheduling & Planning + SOW Interpretation + B2B Service & Prospecting + Concur Experience Pay and Benefits The pay range for this position is $80000.00 - $85000.00/yr. Get a P-Card for expenses and use Concur for mileage expenses Workplace Type This is a hybrid position in Kent,WA. Application Deadline This position is anticipated to close on Sep 3, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.