Description

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This role is in Kent, WA onsite 1-2 days a week and rest will be remote or on the road with customers this is a direct placement opportunity. \nManage all performance-related aspects for assigned key accounts, ensuring service levels meet or exceed expectations.\nTranslate customer scope of work (SOW) into actionable monthly and quarterly targets supported by performance dashboards and action plans.\nMaintain full ownership of customer relationships across the assigned key account portfolio, fostering collaboration and continuous improvement in customer satisfaction.\nIdentify and pursue relevant tender opportunities with key customers, ensuring timely and competitive submissions through coordination with internal and external stakeholders.\nEnsure all post-onboarding solutions are properly scoped, with full pre- and post-sales engagement from pricing, solutions, carrier management, and operations teams.\nOversee the creation and authorization of all business contracts and agreements, ensuring input and approval from relevant stakeholders.\nImplement and maintain a structured Business Performance Review (BPR) program with each key account, ensuring regular, professional reviews that cover past, current, and future perspectives.\nProfessionally summarize and minute all BPR meetings, assigning clear, time-bound actions and distributing them to all relevant stakeholders.\nEffectively communicate customer developments, SOP changes, and account updates across internal teams, ensuring clarity on assigned responsibilities and next steps.\nServe as the primary liaison and representative on-site with the customer as needed, supporting all shipping activities and resolving issues related to logistics, documentation, reporting, and transportation.\nCoordinate all operational aspects of customer shipments in alignment with established SOPs, ensuring seamless execution and day-to-day freight forwarding management.\nAct as a hands-on lead to ensure shipments are properly planned, executed, monitored in transit, and processed through customs to final delivery.\nRespond promptly to customer inquiries regarding shipment status, in-transit visibility, transit time, and proof of delivery.\nCollaborate with customers and stakeholders on shipment planning and execution, ensuring accuracy and alignment with customer expectations.\nMonitor and ensure timely and accurate milestone updates, proactively reporting progress and issues to customers and internal teams.\nOversee accurate and timely rate quotations in response to customer requests.\nCoordinate with the commercial team to ensure pricing and tariff updates are delivered in accordance with agreed terms.\nReconcile freight estimates with invoices, investigating discrepancies and providing clear narratives to explain variances.

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Skills

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Account management, Sales support, Business development, Customer relations, Outbound calls, Lead generation, Customer service, Sales, Purchase Orders, logistics, packaging, packaging design, Concur, B2B, Service, Prospecting, Appointment setting, project scheduling, project planning, SOW

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Top Skills Details

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Account management,Sales support,Business development,Customer relations,Outbound calls,Lead generation,Customer service,Sales,Purchase Orders

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Additional Skills & Qualifications

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2-4 years’ experience in Account Management role\n1-2 years’ experience Inside sales, pricing, logistics, or freight forwarding operations or sales.\nA good understanding of logistics and forwarding products, solutions, pricing and terminology, competitive landscape in the local market\nProven track record in a matrix, multi-cultural organization, building strong relationships and networks locally\nStrong organizational and planning skills can translate strategies to plans to result\nExcellent communication and negotiation abilities.\nDemonstrable ability to handle most common customer objections\nResilient, and persistent, self-motivated and performance driven\nStrong analytical and problem-solving skills.\nAbility to work in a fast-paced and dynamic environment.\nHigh attention to detail.\nStrong sense of urgency and aptitude to work under pressure.\nProficiency Microsoft Office Suite –

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Experience Level

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Intermediate Level

Pay and Benefits

The pay range for this position is $80000.00 - $85000.00/yr.

Get a P-Card for expenses and use Concur for mileage expenses

Workplace Type

This is a hybrid position in Kent,WA.

Application Deadline

This position is anticipated to close on Sep 2, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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