**DESCRIPTION** **Job Summary** Supports the account team in executing account strategies, building strong customer relationships, and growing Cummins’ share of wallet with an assigned set of customers or within a defined geographic region. Assists with customer engagement, data management, negotiation support, and execution of the Cummins Sales Process to improve customer value and business growth. **Key Responsibilities** **Customer Relationship Support** + Assist the account team in developing and maintaining strong, positive customer relationships. + Support the organization of customer visits, reviews, and negotiations. + Coordinate communication and act as an interface with customers at appropriate levels. + Serve as a champion of the **voice of the customer** within the business. **Account Strategy & Business Growth** + Support account teams in identifying customer needs and business opportunities. + Help curate, organize, and present data that supports customer decision-making and highlights Cummins' benefits. + Support revenue and share growth targets for assigned accounts. + Participate in initiatives to strengthen customer value, improve relationships, and grow business with key accounts. + Contribute to identifying new business opportunities and participate in cost-reduction initiatives. **Commercial & Contract Support** + Provide information to support negotiation and implementation of customer contracts. + Support account receivable deliverables including payment term discussions and follow-up. + Assist with inventory, delivery, and service capability alignment with customer expectations. **Sales Process, Reporting & Forecasting** + Execute the Cummins Sales Process and support continuous improvement. + Maintain accurate data in CRM systems and ensure timely reporting and forecasting. + Track progress against forecast and support the account team with analysis and insights. + Coordinate internal communication across sales roles, segments, and stakeholder groups. **Project & Process Support** + Assist in projects focused on customer value enhancement and business improvement. + Support cross-functional coordination for account execution and issue resolution. + Contribute to maintaining knowledge of current and new products relevant to assigned accounts. **RESPONSIBILITIES** **Qualifications** + College, university, or equivalent degree in **BE mech, prod, elect etc + MBA with added advantage** acceptable combination of education and relevant experience. + May require licensing for compliance with export controls or sanctions regulations. **Competencies** + **Values Differences** – Appreciates and leverages diverse perspectives. + **Communicates Effectively** – Delivers clear and audience-specific communication. + **Customer Focus** – Builds strong customer relationships and tailors solutions to customer needs. + **Ensures Accountability** – Delivers on commitments with discipline and reliability. + **Instills Trust** – Builds trust through integrity and authenticity. + **Articulating Value Proposition** – Demonstrates ability to explain Cummins’ value in a customer-relevant way. + **Channel Awareness** – Understands industry dynamics and routes to market. + **Pricing Strategy** – Supports development of pricing approaches aligned with business goals. + **Account Planning** – Contributes to setting account objectives and tracking progress. + **Adapts to Target Audience** – Simplifies complex topics for different stakeholders. + **Integrates Customer Perspective** – Incorporates customer insights into sales efforts and content. + **Sales Forecasting** – Assesses customer data to support accurate forecasting. + **Sales Pipeline Management** – Supports execution of account-level sales strategies based on pipeline health. + **Sense Making** – Uses research and questioning to understand customer behaviors and needs. **QUALIFICATIONS** **Knowledge / Skills** + Key account management for **Banking and Retail customers** . + Strong understanding of customer engagement and relationship management. + Ability to collaborate with internal stakeholders to meet customer expectations. + Knowledge of sales processes, forecasting, CRM systems, and commercial operations. + Ability to understand and articulate Cummins value propositions to customers. **Job** Sales **Organization** Cummins Inc. **Role Category** On-site with Flexibility **Job Type** Exempt - Experienced **ReqID** 2422262 **Relocation Package** No **100% On-Site** No