Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 9,000 properties with more than 1,300,000                rooms in 120 countries and territories.

In the 105+ years since our founding, we have defined the hospitality industry and established a portfolio of 25 world-class brands, with the emergence of the Tempo brand and including our flagship Hilton Hotels & Resorts brand, which is the most recognised hotel brand in the world. We have more than 200+ million members in our award–winning customer loyalty programme, Hilton Honors

Position Statement:

Hilton Direct Madrid is looking for an Account Executive to manage the meeting inquiries of a portfolio of clients selling Hilton Worldwide properties and destinations, working under the direction and guidance of the Manager, Hilton Direct. The primary role of this position is to deliver an industry leading service to your customers with a focus on developing relationships and increasing conversion.

Position Summary:

The Account Executive will manage meeting inquiries of an assigned portfolio of clients supported by our HWS &ASO EMEA Offices focusing on the pharmaceutical segment, increasing business and productivity from them, with support and direction from the Senior Account Executive as well as the Manager, Hilton Direct, in line with the overall Hilton Direct strategy.

• Develop strong relationships and partnerships with key accounts; enhance client awareness of key regions and hotels

• Identify and qualify meeting needs of clients, presenting suitable solutions and proposals; converting business opportunities into business transactions

• Act as communicator between accounts and hotels, share brand knowledge with clients and client knowledge with hotels

• Document development of business opportunities within relevant systems and reports them accordingly

• To present the Hilton Worldwide hotels in a professional manner towards negotiating partners in line with Hilton’s Values

• To reach agreed goals and to deliver incremental revenue for all Hilton Worldwide hotels

• Assesses actual performance compared to targets, with opportunity to use your selling skills to upselling add increase conversion

• Enforces policies and procedures to improve overall operations and effectiveness.

• Ensure proposals and contracts presented and negotiated with customers are checked / validated

• Support accurate communication of sales promotions and information to relevant people

• Coordinate any required administrative work in terms of reporting of figures

• Participate in industry events and represent Hilton Worldwide at trade fairs and workshops, agreed by the line manager

• Update manuals and other department related documents; support training for new team members

• Adheres to measurements of ROI to ensure overall effectiveness

• Comply with all policies, systems and procedures as laid down by Manager Hilton Direct

Direct Reports: None

What are we looking for?

Specific job Knowledge, Skill & Ability

• Effective collaborative skills to build positive relationships with internal and external stakeholders

• To be sales driven, motivated to achieve targets

• Ability to communicate at all levels

• Selling Skills with ability to prioritise and work at pace

• Strong administrative and organizational focus to work in a highly structured way

• Persuading and influencing skills

• High level of verbal and written communication skills

• Willingness to develop and take responsibilities while working within a team but also self-dependent

• Good knowledge of market segments

• Understanding of competition and marketing strategies

• Able to manage conflict

• Good in interpreting and analysing data

• Proficient in Microsoft Office applications

• Usage and knowledge of other Sales Systems, e.g. Salesforce

• Understanding of sales process; tools, measurements and systems

Required Skills

• Previous experience in a sales environment

• Hotel sales experience either in a Groups, Conference & Events team or as a Sales Executive is favorable but not required

• Fluent in English, Spanish

• Proficient in any other widely used languages in Europe is ideal but not required

Preferred Qualifications

• Education: BA/BS/ bachelor’s degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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