Hilton Direct UK&I is looking for an Account Executive to manage the meeting inquiries of a portfolio of clients selling Hilton Worldwide properties and destinations, working under the direction and guidance of the Senior Account Executive & Manager, Hilton Direct.  The primary role of this position is to deliver an industry leading service to your customers with a focus on developing relationships and increasing conversion.

What will I be doing?

The Account Executive will manage meeting inquiries of an assigned portfolio of clients in HWS office, increasing business and productivity from them, with support and direction from the Senior Account Executive & Manager, Hilton Direct, in line with the overall Hilton Direct strategy.

Identify and qualify meeting needs of clients, presenting suitable solutions and proposals; convert business opportunities into business transactions

Acts as communicator between accounts and hotels, shares brand knowledge with clients and client knowledge with hotel

            Develop strong relationships and partnerships with key accounts; enhance client awareness of key regions and hotels

Documents development of business opportunity within relevant systems and reports them; accordingly, with the support of the Group Sales Support role

To present the Hilton Worldwide hotels in a professional manner towards negotiating partners in line with Hilton’s Values

To reach agreed goals and to deliver incremental revenue for all Hilton Worldwide hotels 

Assesses actual performance compared to targets

Enforces policies and procedures to improve overall operations and effectiveness.

Ensure proposals and contracts presented negotiated with customers are checked / validated

Support accurate communication of sales promotions and information to relevant people

Coordinate any required administrative work in terms of reporting of figures

Participate in industry events and represents Hilton Worldwide at trade fairs and workshops, agreed by the line manager

Update manuals and other department related documents; support trainings for new team members

Adheres to measurements of ROI to ensure overall effectiveness

Comply with all policies, systems and procedures as laid down by the Manager Hilton Direct

Direct Reports:

None

Specific job Knowledge, Skill & Ability

Effective collaborative skills to build positive relationships with internal and external stakeholders

Strong administrative and organizational focus to work in a highly structured way

Persuading and influencing skills

High level of verbal and written communication skills

Willingness to develop and take responsibilities while working within a team but also self-dependent

Good knowledge of market segments

Understanding of competition and marketing strategies

Able to manage conflict

Good in interpreting and analysing data

Proficient in Microsoft Office applications

Usage and knowledge of other Sales Systems, e.g. Salesforce

Understanding of sales process; tools, measurements, and systems

Understanding of business needs of hotels and clients

Qualifications

What are we looking for?

 

Education: High School/ GED and BA/BS/ Bachelor’s Degree (Preferred).Experience in the hospitality industry (preferred).Well-rounded sales experience.Proven hotel sales experience either in a Groups, Conference & Events team or as a Sales Executive is a required.

 

If you are passionate about building relationships, taking initiatives , and ready to make a real impact, we’d love to hear from you!

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!