POSITION SUMMARY

The Account Executive manages relationships with assigned direct clients and is responsible for executing the annual renewal plan, supporting development of long‑term account strategy, and meeting clients’ immediate needs. This role manages straightforward upsell and expansion opportunities, supports client retention, and contributes to achievement of corporate goals related to financial performance and customer satisfaction.

ESSENTIAL FUNCTIONS

Client Relationship & Strategic Support

Manage and strengthen client relationships to ensure satisfaction levels are consistently met.Serve as a day‑to‑day client contact, providing timely updates and addressing service needs.

Renewals, Upsells & Expansions

Execute annual renewal activities, ensuring timely and accurate delivery of required materials.Discuss potential upsells with clients, including drug additions and new network opportunities; manage more straightforward upsell requests presented to the role. Identify contracting gaps through review of utilization data from business tools.

Strategic Account Planning

Support development of client‑specific strategic plans; monitor performance and make tactical adjustments as needed.Assist in quarterly/annual business reviews.Financial & Network EngagementEngage with clients to evaluate new network opportunities and negotiate within parameters established by Underwriting. 

Communication & Presentations

Communicate effectively on known topics; may require support in positioning or difficult client discussions.Provide written communication to clients; may need assistance with messaging during challenging conversations. Compile information for client presentations; may require support with content development or formatting. 

Internal Collaboration

Partner cross‑functionally to address client needs and escalate service issues for resolution.Participate in special projects and task forces as assigned.

QUALIFICATIONS

8–12 years of relevant experience with a Bachelor’s degree, or Master’s degree with 6–10 years relevant experience.Strong PC skills, including Microsoft Word, Excel, and PowerPoint; working knowledge of financial concepts.Solid project management, analytical, and problem‑solving skills.Strong written and verbal communication skills; ability to organize and interpret information.Ability to work cross‑functionally to resolve issues with urgency.Ability to travel up to 20%.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an incentive compensation plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.