Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

Job Description

We are seeking an experienced Account Director to oversee a large, complex government account. This is a highly client-facing role requiring strong leadership, hospitality-focused service delivery, and financial accountability.

Key Responsibilities

Lead revenue growth and ensure profitability for the assigned confidential accountAct as the primary client contact, ensuring exceptional service delivery and relationship managementOversee daily operations across two service lines: Housekeeping and Maintenance/Handyman ServicesLead, mentor, and support on-site Managers and their teamsManage staffing levels and workforce planning in alignment with seasonal demandsOversee resource planning, scheduling, and operational executionMaintain high standards of service quality with a strong hospitality mindsetDrive client satisfaction, issue resolution, and long-term account retentionOversee financial responsibilities including:Month-end financial processesBudget management and forecastingUnderstanding and oversight of staffing and payroll budgetsEnsure compliance with safety, quality assurance, and government contract requirementsSupport recruitment, onboarding, and training initiativesIdentify opportunities for operational improvement and account growth

Competencies for Success

Strong leadership presence with the ability to influence and inspireResults-oriented with a focus on operational excellenceHigh level of accountability for performance and outcomesExceptional interpersonal, communication, and client management skillsStrong organizational skills and attention to detailAbility to manage multiple priorities in a fast-paced environmentData-driven and comfortable using technology to support decision-makingCollaborative and inclusive leadership style

Qualifications

Qualifications

Minimum 2+ years of operational experience in Integrated Facilities ManagementExperience managing large on-site teams; multi-site experience is an assetStrong hospitality or service-driven backgroundFrench (Francophone) required, English requiredUnderstanding of technical and operational service deliveryFlexibility to work extended hours during peak operational periods, including occasional weekendsAbility to travel overnight when requiredMust pass a Federal Criminal Background CheckMust have a clean driver’s abstract

Additional Information

Additional Information

WHAT'S IN IT FOR YOU?

Be part of an industry that's more important than ever!Employee Referral Program!Career advancement opportunities.Whereas other companies are downsizing, we are growing!Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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