Job Title

Account Administrator

Job Description Summary

The Account Coordinator reports into the Global Operations Lead and has responsibility for providing professional administrative and coordination support to the Operations Team and the wider Account.

The role is expected to support the C&W Team across the HSBC Account in meeting the key performance indicators, demonstrating continuous improvement in service delivery, and ensuring client satisfaction by use of effective administrative tools and practices

This role requires a dynamic and experienced support professional to build and drive coordination and admin functions across the Account.

Job Description

Administrative & Operational Support:

Provide day-to-day administrative assistance to the Operations Team and the wider account

Manage scheduling and coordination of meetings (virtual and in-person), including attendee management, room bookings, and logistics

Prepare, edit, and distribute meeting agendas, minutes, presentations, reports, and other key documents

Assist in the development, maintenance, and organization of account playbooks, SOPs, and knowledge repositories

Maintain and control central files—both digital and physical—including contracts, reports, and operational documentation

Support data entry and administration within C&W systems, ensuring accuracy and compliance with internal standards

Stakeholder Engagement & Communication:

Foster collaborative relationships with internal stakeholders, suppliers, and client representatives

Support internal and client-facing presentations, including Quarterly Business Reviews (QBRs) and other executive-level meetings

Assist with driving consistency and quality of communication across all platforms (email, Teams, SharePoint, etc.)

Support the Account Leadership Team with the preparation of strategic communications and presentation materials

Executive Assistance:

Provide diary and calendar management support to the Account Leadership

Assist with travel arrangements, including itineraries, booking, and expenses

Monitor and manage the technology user personas list, including quarterly reviews in collaboration with the client and supplier partners

Process & Performance Improvement:

Help ensure adherence to established escalation procedures and incident reporting protocols

Contribute to regular reporting processes by gathering data, creating reports, and tracking performance metrics

Participate in the identification of opportunities for continuous improvement and operational efficiency

Help ensure the account team is aligned with client expectations and service delivery KPIs

Required Skills & Qualifications:

Previous experience in a similar administrative or coordination role, preferably within a corporate or facilities management environment

Strong organizational and multitasking abilities, with a meticulous attention to detail

Excellent written and verbal communication skills

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration tools like Microsoft Teams or SharePoint

Ability to handle confidential information with discretion and professionalism

Experience working with stakeholders at all levels, including senior leadership and clients

A proactive approach to problem-solving and process improvement

Desirable Attributes:

Experience supporting large or global corporate accounts

Knowledge of facility management or real estate services is an advantage

Comfortable navigating complex matrixed environments

Can-do attitude with the ability to remain calm under pressure and prioritize effectively

What We Offer:

Competitive compensation and benefit package

Great learning and development opportunities

Modern, award-winning office with a view of the Danube

Central location with excellent public transport connections

Youthful and supportive work environment

Additional holidays to compensate for Hungarian public holidays falling on a weekend

A steadily growing, 100+ year-old international company with strong local presence

INCO: “Cushman & Wakefield”