**Role Type:** Internship/Co-op **Work Term:** Summer/Term 3 **Work Location:** Calgary, Alberta, Canada **Hours:** 35 **Pay Details:** $45,700 - $74,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Job Description:** **DEPARTMENT OVERVIEW** Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care. Our **Co-op/Intern Programming** is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features: + Leadership talks with key Leaders from across the organization + ConnectandLearnson topics such as Innovation + Diversity and Inclusion and Personal Branding and so much more **Manage the client relationship and ensure resolution of a broad range of claims from routine - moderately complex within their area of focus and authority. Leverage** **appropriate support** **functions in the investigation and assessment of claims, ensuring** **timely** **resolution while mitigating risks and escalation.** **JOB DESCRIPTION** KEY ACCOUNTABILITIES CUSTOMER + Engage customers in conversations to understand and meet their needs by providing them with advice and serviceregardingcoverage and the claims process + Providesound claims advice at every customer interaction to create a legendary customer experience; look for ways to contribute to the on-going improvement of the overall customer experience + Ensure customer problems are handled appropriately and escalating issues when necessary; refer customers toappropriate teammembers or internal partners as appropriate + Demonstrate flexibility to be able to change activities based on customer and business needs + Create a legendary customer experience at every interaction and look for ways to contribute to on-going improvement of the overall customer experience SHAREHOLDER + Prioritize and manage own workload to meet SLA requirements for service and productivity + Consistently exercise discretion in managing correspondence,informationand all matters of confidentiality; escalate issues where appropriate + Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for claims assessment and litigation + Protect the interests of the organization –identifyand manage risks, and escalate non-standard,high risktransactions / activities as necessary + Contribute to businessobjectivesfor Operational Excellence + Support thetimelyandaccuratecompletion of business processes and procedures + Ensure documentation that is prepared / completed isaccurateandproperly reflectsclient / business intentions and is consistent with relevant rules / regulations + Identify,suggestand activelyparticipatein process improvement opportunities + Acquireand applyexpertisein the discipline, provide guidance,assistanceand direction to others + Identify,recommendand effectively execute standard practices and procedures applicable to insurance claims + Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts + Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite + Assume responsibility to minimize operational and regulatory risk bycomplying withBank and industry Code of Conduct EMPLOYEE / TEAM + Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality,innovationand teamwork and ensuretimelycommunication of issues/ points of interest + Support the team by continuously enhancing knowledge /expertisein own area andparticipatein knowledge transfer within the team and business unit + Keep current on emerging trends/ developments and grow knowledge of the business, relatedtoolsand techniques + Participate in personal performance management and development activities, including cross training within own team + Keep others informed andup-to-dateabout the status / progress of projects and / or all relevant or useful information related to day-to-day activities + Contribute to the success of the team by willingly assisting others in the completion and performance of work activities;providetraining, coaching and/or guidance as appropriate. + Contribute to a fair, positive andequitableenvironment that supports a diverse workforce + Act as a brand champion for the business area/function and the bank, both internally and/or externally BREADTH & DEPTH + Apply intermediate level of knowledge to handle routine with minimal to moderate risk + Handle Core Auto, Residential, Accident benefits, Life & Health, and Casualty claims + Responsible for Core Claims + Has limited claim settlement authority and requires next level approval for claimsin excess oftheir authority limit + Complete work within specifically defined parameters with guidance /direction from management as necessary + Leverage the Claims Resources Team to make file decisions on liability and assessment + Intermediate level knowledge with some form of related training and/or related experience or skills; Industry accreditation and traininggenerally required + Typically reports into a Team Manager **JOB REQUIREMENTS** + Currentlyenrolled inan **undergraduate degree** in Finance, Accounting, Analytics, Data,Business/Commerceor related field + Must be enrolled in an undergraduate degree with the intent of going back to school atthe start of your work term **ADDITIONAL INFORMATION** + This position is a 4-month work term and willcommenceMay 4th–August 21st, 2026. + Applications must include a transcript, cover letter (one letter-sized page or less) and a resume (maximum of 2 pages). + We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest. + TD requires employees toresidein the country where the role islocated, irrespective of remote working arrangements + TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change. **HOURS** Monday-Friday, standard business hours **INCLUSIVENESS** At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. **Who We Are** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td) **Additional Information:** We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. **Interview Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! **Language Requirement (Quebec only):** Sans Objet Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.