Algunas de las responsabilidades clave incluyen: • La prestación de apoyo técnico, orientación y estándares de mejores prácticas. • Proporcionar un punto de referencia técnica para los miembros del equipo y gestionar el rendimiento. • Mantener informados a los responsables de reclamaciones globales, regionales y locales sobre los desarrollos clave en pérdidas A y las tendencias más amplias. • Auditoría/revisión periódica de reclamaciones • Brindar capacitación técnica a los ajustadores de reclamos dentro de la Unidad de Reclamos • Dirigir un equipo de alto rendimiento para brindar un alto nivel de servicio al cliente mientras se buscan continuamente nuevas formas de brindar un servicio de reclamaciones innovador. • Resolución efectiva de reclamaciones de nivel de complejidad manejadas • Reserva y control financiero precisos y consistentes de las reclamaciones • Mitigación de gastos e indemnizaciones. • Performance gestiona al equipo para maximizar el cumplimiento de las mejores prácticas y minimizar la pérdida de oportunidades económicas. • Gestionar el cumplimiento de las normas de gobernanza y los requisitos reglamentarios • Comunicación eficaz con todas las partes interesadas relevantes • Gestión/control del presupuesto del GOE Qualifications: + 5+ years of experience in Claims Team Leadership/Management/Technical Claims Handling + Bachelor’s degree preferred. + Strong claims and claims operational background. + Strong understanding of the insurance industry/market + A record of providing outstanding claim service and customer service experience + Excellent verbal and written communication skills with strong influencing communication skills + Experience in conflict resolution, or the ability to de-escalate tense situations - comfortable in a role that requires negotiation + Analytical skills, resourceful with the ability to search and find answers/market data as needed + Results oriented, and able to work well under pressure + Excellent organizational skills – very flexible with moving from project to project while keeping track of progress + Professional attitude - we are looking for someone enthusiastic, reliable, and a team player + Demonstrates a high level of interpersonal skills; skilled at relationship building + Strong focus and demonstrated commitment to team work/team development + Experience leading and influencing others through change and ever increasing responsibilities + Demonstrates leadership skills to manage and drive solutions + Ability to self-start, work independently and consistently meet deadlines + Proven ability to drive results though accountability + Strong problem solving skills/proven capability to develop and implement solutions + Relationship/Partnership/Account management background – a plus + Proficiency with MS Office software, Excel and PowerPoint + Advanced English level At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: CL - Claims AIG-Metropolitana Cia. de Seguros y Reaseguros del Ecuador S.A.