Description Amazon is seeking an 3P FC Contract Manager to be based at our Fulfillment Center. The 3P FC Contract Manager will have complete responsibility for all services provided by third-party logistics partners within the warehouse environment. Reporting directly to the 3P FC Sr Manager, you will be responsible for ensuring full compliance with the current service agreement. Your role will focus on continuously improving functionality and service levels to exceed productivity goals and deliver on our customer promises, driving the partner to achieve excellence. Key job responsibilities Budget & Operational Management - Own and deliver the operational budget for the functional area, encompassing safety, productivity, financial planning, labor planning, and operational goals for third-party fulfillment centers Strategic Planning - Provide strategic-level and long-term planning (3, 6, and 12 months ahead), including financial forecasting, rate card projections, and peak season preparation Continuous Improvement & Collaboration - Drive continuous improvement projects in partnership with 3PL providers to optimize operations and enhance productivity, meeting and exceeding business objectives - Lead strategic initiatives with total building and network-wide impact - Effectively leverage 3P Site Managers to solicit ideas and understand operational challenges within the facility Cross-Network Collaboration - Network with leaders across the organization to share process improvements, drive operational efficiencies, and identify cost-saving opportunities Performance Management - Establish clear objectives and metrics for safety, quality, productivity, and customer experience - Set expectations and goals for 3P leaders in accordance with contractual guidelines - Measure performance, provide constructive feedback, and hold leaders accountable for results Leadership Development - Mentor and develop leaders and staff to build organizational capability and ensure long-term success Basic Qualifications - Bachelor's degree or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in communication and presentation skills, both written and verbal in Portuguese & English - Experience in identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan, or experience communicating results to senior leadership - Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages - Experience in employee and performance management Preferred Qualifications - 3+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.