Job Duties:

Day to Day application support incidents tracking and managing end user communication on ticket updatesApplication support Ticket fixes and closure as per priority and defined SLAEngage in onsite client discussions, CAB meetings relating to ticket discussion and closureWork closely with IT Managers and business teams to mitigate ticket issues and risks.Work closely with offshore support team, integration systems teams to manage the overall ticket backlogs and resolution

Skills:

6+ years of experience in working in .NET application support with SLA and KPIsExperience in design, develop, Code and Unit Test web and desktop-based applications written in .Net framework starting from 4.x and aboveStrong analytical skills to understand a given requirement and provide work estimates. Should have good understanding of web servers such as IIS and Front-end such as HTML’s and Razor based engines. Strong coding experience and thorough understanding of programming languages such as C#, VB.NET, ASP.Net, ADO.Net, JQuery, JavaScript, Traditional Web Services, WCF, Web API and other Scripting languages such as pythons. Strong working knowledge on various design patterns such as MVC, MVVM, DDD, Repository Pattern and any custom/hybrid framework as designed by the Architects.  Strong knowledge and understanding of data sharing medium using JSON, XML and other media types. Strong knowledge and programming skills in Database such SQL SERVER, Oracle, My SQL and SQL Express.Strong knowledge and coding experience in REST based web services and service-oriented design patterns using WCF and other API’s.  Should have used IDE such as Visual Studio and Visual Studio Code for Front-end developmentExperience handling analytics application support covering shift, managing SLA compliance and Production deploymentsWorking knowledge of Azure DevOps. Strong understanding of application support processes and understands Service Now tool.Strong Experience working with clients and end usersStrong written and verbal communication and interpersonal skills