We help the world run better At SAP we keep it simple you bring your best to us and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape what's next. The work is challenging but it matters. You'll find a place where you can be yourself prioritize your wellbeing and truly belong. What's in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed. The SAP Academy for Services & Consulting is a development program designed for talent who are early in their career. This role requires candidates to be on-site at an SAP office or client location at a minimum of three days per week in alignment with our Pledge to Flex return-to-office policy. SAP is not offering relocation benefits for this role at this time. SAP is not offeringcurrent or futurevisa sponsorship for this role at this time. Who Youll Become SAP'sTechnical Quality Manager TQMsupports and delivers high-impact services within thePremium Engagement program. Youll play a key role in analyzing customer requirements planning and executing tailored engagement strategies and collaborating with cross-functional teams to drive value and alignment. Your responsibilities will span project planning service delivery governance issue management and hands-on execution of technical and strategic initiatives positioning you as a trusted advisor to customers and a critical partner in ensuring their long-term success with SAP. What Youll Do As a TQM within the SAP Academy for Services & Consulting you will be responsible to Successfully complete a 12-month learn-apply program which includes classroom phases and field phases with your TQM team that enhances your support in the TQM role a criticalcustomer-facing function within our dynamic Customer Services & Delivery organization. Complete a robust 8-week orientation program followed by three 3-month rotations within our Premium Hub CoE Preferred Success and TQM practices Following this you will move to a designated Market Unit and shadow an existing TQM at a customer for a specified timeframe before getting assigned to a customers Immerse yourself in multidimensional experiential learning that focuses on business transformation global intelligence human skills business and technology acumen solutionindustry knowledge and strategytoolsprocess. Enhance skills around our solution portfolio managing customer retention and driving value realization. Receive onboarding in your local market with on-the-job training and mentoring by a senior TQM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers. The program will enrich your knowledge of SAP and the Customer Services & Delivery board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program you will move into a direct customer-facing TQM role in your market and continue to receive mentoring and coaching support to accelerate your growth. What You Bring Bachelor or Masters STEM DegreeScience Tech Engineering Math or equivalent experience in the field of technology. Must have 23 years of experience working as a FunctionalTechnical Consultant or within project management Strong communication skills as this role will be primarily customer facing and at customer sites up to 5 days per week Skilled at building trusted relationships with C-level executives senior leaders and key stakeholders to drive alignment and strategic outcomes. Strong facilitation negotiation and de-escalation skills with the ability to manage high-stakes discussions and maintain productive engagement. Experience working with SAP Enterprise Industry Platform and SaaS Solutions with exposure to third-party and partner technologies. Proven ability to apply SAP business and technical architecture expertise to deliver impactful solutions that align with customer strategy and operational goals. Hands-on experience with SAP HANA S4HANA or SAP Business Technology Platform with a strong understanding of how to leverage these technologies to drive transformation. Demonstrated knowledge of SAP project management value management and quality management practices to support delivery excellence. A track record of influencing solution design implementation and change management initiatives across complex environments. Experience supporting key phases of the customer lifecycleincluding pre-sales solutioning procurement contract renewals and retentionwith a focus on long-term value creation. About SAP Next Gen Academy for Services & Consulting The Academy partners with SAP Customer Services & Delivery to support customers in their digital transformation driving adoption and effective use of SAP software through planning implementation integration and continuous improvement. The 12-month SAP Next Gen Academy for Services & Consulting offers classroom learning and role-focused rotations. It builds a strong foundation in consulting project management technical and solution support to prepare you for success in Customer Services and delivery. Join us for a unique opportunity to build your network collaborate with customers to solve real business challenges and gain hands-on experience with world-class cloud solutions all while learning in a dynamic environment and earning competitive pay and benefits. SAPNextGen SAPAcademyforServicesandConsulting SAPs employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general our hybrid work setup consists of three days a week in the office or on-site with customers or partners. We are planning a practical and immersive portion of our program which will likely involve participants spending 2 weeks in Newtown Square Pennsylvania. This experience is designed to provide unparalleled hands-on learning and networking opportunities. During intensive phases of the program it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such vacation will not be approved during some critical times of the program. CSDAM Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best. We win with inclusion SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical andor mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team Careers@sap.com.For SAP employees Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process . Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID 442778 Work Area Consulting and Professional Services Expected Travel 0 - 50% Career Status Graduate Employment Type Regular Full Time Additional Locations LI-Hybrid