JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

主な職務内容

1. アカウントマネジメント & クライアントリレーションシップ

10以上のオンサイトチームの統括管理

クライアントと強固な信頼関係を築き、契約要件を遵守すると共に、KPI（重要業績評価指標）の達成をリードします。

コスト削減や業務効率化など、クライアントが掲げるビジネス目標の達成を積極的に推進します。

2. チームマネジメント & 人材育成

オンサイトで働くチームのマネジメントを行い、発生する課題（人事関連含む）を本社と連携して解決します。

チームスタッフ一人ひとりのキャリアプランを支援し、社内公募やサクセッションプランを通じて成長機会を提供。組織全体の能力向上に貢献します。

チームのために常に高い目標を設定し、サービス品質の継続的な向上を促します。

3. オペレーション & 事業成長への貢献

担当アカウントの予算管理を行い、計画された利益を確保します。

オンサイトチームの休暇取得や残業削減を実現するため、効果的なバックアップ体制を構築・主導します。

他事業部や営業チームと連携し、既存ビジネスの拡大や新規案件の獲得に貢献します。

4. 組織への貢献

JLLのグローバルや国内における様々な施策をサポートします。

従業員にとってより良い職場環境を実現するため、組織改善活動に積極的に関与します。

応募資格

【必須（Must）】

ファシリティマネジメント業界における、5年以上のオンサイトまたはチームマネジメント経験

ビジネスレベルの日本語および英語での高いコミュニケーション能力（会議、交渉、資料作成など）

複数のプロジェクト（イベント、業務改善、移転など）を自律的に管理・遂行できる能力

タイムマネジメントスキル

MS Office（Word, Excel, PowerPointなど）に関する高い習熟度

【歓迎する人物像（Want）】

結果を出すことにこだわり、粘り強く業務に取り組める方

自信と誠実さを持ち、周囲を巻き込みながら業務を推進できる方

オープンマインドで創造的なアイデアを持ちつつ、現実的・実用的な視点も兼ね備えている方

Account Management

Manage over 10 on-site teams or several accounts with some difficulties on client situation from Japan HQ. The responsibility is different depending on the regional/local team management structure, contract type, client expectations and service requirements.Manage on-site teams and facilitate HQ support, including staff issues.Manage the budget and secure the planned profitDrive client initiatives such as savings targets, benchmarking and best practicesComply with all requirements of the client contract and meet or exceed KPIsAlways setup the target / challenge for the team to improve our services

Communications

Communicate well internally/externally to achieve our goalsBuild a strong relationship with clients, JLL regional and on-site teamsCollaborate with JLL local functions (Legal / Finance / HR / HQ support teams) including PXP to support on-site teams

New business & organic growth

Collaborate with on-site teams and other JLL business lines to expand business opportunitiesProvide the transition activities to commence the smooth service deliverySupport WD sales team to get new opportunities

Staff Assignment & Career progression

Coordinate staff assignments at an appropriate timing without any critical vacancy and minimize profit loss for the accountSupport the staff assignment process working with GAD, HR and hiring managerProvide on-site staff (especially Lead Facility Managers) with the opportunity to progress their individual career plans and encourage internal mobility through job posting and career progression / succession planning

Backup strategy

Establish a backup strategy to create the environment to take a leave and reduce the overtime for on-site teams and to maintain the service quality and the relationship with clients during backup operationBuild a community of those on-site teams to delivery backup support services that are authentic, caring and able to provide timely service.Lead the backup strategy and personally provide the effective on-site support with the development and implementation of operational improvements and best practice in collaboration with on-site team

Others

Provide the assistance for GAD on regional / local initiatives in Work DynamicsProactively improve the organization to achieve a better environment and working circumstances for staffActively involve in the activities such as trainings for WDA employees as HQ resource

Experience & Skills

More than 5 years on on-site or team management experience in facilities management servicesExcellent time management and communication skills in both Japanese and EnglishAbility to manage multiple projects including event / operational improvements / MAC, independentlyMS Office proficiencyConfident, friendly & engagingStrong drive and persistence to achieve resultsCreative thinking with an open mind that is balanced by a strong sense of realism and practicality

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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